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How to Assess your Current Communication Infrastructure

Assess your communication infrastructure

Effective communication is essential for the success of any business. However, with so many communication solutions available, it can be challenging to determine whether your current infrastructure is meeting your needs.

This article provides some tips for assessing your current communication infrastructure and identifying areas for improvement.

Evaluate your Current Communication Infrastructure Tools

Evaluate your communication infrastructure tools

Evaluate: The first step in assessing your current communication infrastructure is to evaluate the tools you're currently using.

Document: Make a list of all the communication tools your business uses, such as email, phone, instant messaging, video conferencing, and file-sharing software.

Analyse: Then, evaluate each tool to determine its effectiveness, ease of use, and overall impact on productivity.

Identify Communication Gaps

Identify Communication Infrastructure gaps

Once you've evaluated your current communication tools:

Identify: Are there any communication gaps? For example, are you missing a tool for real-time collaboration?

Inefficiencies: Are there areas where communication is slow or inefficient?

Identifying gaps and inefficiences will help you determine which areas of your communication infrastructure need improvement.

Gather Employee Feedback

Gather Employee views

Bear in mind that your employees are the ones who use your communication tools on a daily

basis, so it's essential to gather feedback from them.

Surveys: Conducting surveys to compare employee's views and opinions on the communication tools your business is providing.

Interviews: Carry out one-to-one interviews to obtain employee thoughts on which tools are working well and which ones need improvement.

This feedback can be invaluable in identifying areas where your communication infrastructure could be improved.

Consider your Business Goals

When assessing your current communication infrastructure, it's essential to consider your business goals.

Expansion: If you're planning to expand your business, you may need communication tools that are able to scale with your growth.

Improvement: If you're looking to improve customer service, you may need tools that enable faster and more personalised communication with your customers.

Look for Areas to Streamline

Streamline your communication tools

Finally, look for areas where you can streamline your communication infrastructure.

Consolidation: Consolidating your communication tools onto a single platform can simplify communication and reduce costs.

Automation: Automating certain communication tasks, such as scheduling and follow-up emails, can save time and improve efficiency.


In summary, assessing your current communication infrastructure is essential for ensuring that your business is effectively communicating both internally and externally.

By evaluating your current tools, identifying communication gaps, gathering feedback from employees, considering your business goals, and looking for areas to streamline, you can identify areas for improvement and make the necessary changes to improve communication and productivity.

If you're interested in finding out more, why not get in touch with one of the team? After all, as winner of the SME Northern Enterprise Award for Cloud Communication MSP of the Year 2023, it's proven, we know what we're talking about!


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