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Cloud
Contact
Centre Solutions

Consistent experiences no matter how your customer contacts you

Independant Experts

Independent Experts

At Pace & Right First time

At Pace & Right First time

Full Lifecycle Management

Full Lifecycle Management

Contact Centre

Connecting you and your customers, anywhere and everywhere

Scalable, flexible, and cost-effective communication across all channels, enabling businesses to adapt quickly to changing customer demands and market trends, wherever there is an internet connection.

How can a Cloud Contact Centre help you?

Cloud contact centre solutions provide businesses with flexible, scalable, and cost-effective solutions to manage customer interactions across multiple channels. Cloud contact centres enable organisations to leverage advanced features and functionalities, such as AI-powered automation, real-time analytics, and omnichannel support, enhancing customer experience, improving operational efficiency, and driving business growth.

Self Service

Self Service

Allow customers to handle simple queries independently across all channels, freeing up agents to focus on complex issues and improving efficiency

Voice of the Customer

Voice of the Customer

Let your customers help you understand where improvements can be made using surveys, analytics and more. They won't just benefit your customer, they'll benefit your business too

Omnichannel

Omnichannel

Your customers have access to communicate with you anyway they want through their smartphones. Can you say the same? Communicate with your customers, the way THEY want.

Work from Anywhere

Work Anyway

Provide greater flexibility to your staff and your business with easy and quick to deploy solutions, that allow you to work anywhere there's an internet connection

Workforce Engagement

Workforce Engagement

Gain insight into the needs of your agents, customers, and business to establish an effective resourcing strategy whilst driving optimal outcomes

CX, Automation & AI

CX, Automation & AI

Integrating intelligence and automation into the customer journey enables your processes and employees to provide a seamless and improved experience for all.

Future-proof

Future-proof

With modern cloud architecture, respond faster, expand easily, access innovations and add smart automation with platforms design with tomorrow in mind

Security & Compliance

Security & Compliance

Enjoy the peace of mind of built-in security features that drive security improvements through compliance with external assuanrce while streamlining your obligations.

How CC360 help

How can CC360 help you?

CC360 offers a range of Cloud Contact Centre solutions designed to help businesses of any size unify their customer and agent experiences across all communication channels, e.g. phone, email, messaging, and social media. Our continuarlly evolving solutions help businesses delight their customers and agents, providing a personalised experience. Coupled with our support and guidance, we can help your business define, optimise and achieve your communication goals, delivered at pace, right first time, using our proven SaBRE 360 approach.

Shape

Shape

We bring our years of industry expertise and work with you to understand where you are today, where you want to be and then establish options and routes to get there.

Build

Build

Our term of experts will work closely with you to capture your requirements, create solutions for those requirements, then build and test to make sure it provides all your required services

Run

Run

We deploy and migrate your organisation to the new services, fully managed by first class resources and service levels ensuring you new services work effortlessly so your organisation works effectively.

Evolve

Evolve

We don't stand still, providing innovative cloud communication solutions that increase efficiency, enhance customer service, and improve collaboration, empowering organisations to thrive in the digital age

Grey Cloud 3.jpg

CloudComm 360 Cloud Contact Centre Products.

We work with our best-in-breed Cloud Contact Centre partners to leverage intelligence and smart technology to elevate the customer and agent experience, resulting in improved loyalty and revenues.

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