Cloud
Contact
Centre
Consistent experiences no matter how your customer contacts you
Independent Experts
At Pace & Right First time
Full Lifecycle Management
Connecting you and your customers, everywhere and anywhere
Scalable, flexible, and cost-effective communication across all channels, enabling businesses to adapt quickly to changing customer demands and market conditions wherever there is an internet connection.
How can a Cloud Contact Centre help you?
Cloud contact centres provide businesses with flexible, scalable, and cost-effective solutions to manage customer interactions across multiple channels. They enable you to leverage advanced features and functionalities, such as AI-powered automation, real-time analytics, and omnichannel support, to enhance customer experience, improve operational efficiency, and drive business growth.
Self Service
Allow customers to handle simple queries independently across all channels, freeing up agents to focus on complex issues and improving efficiency
Voice of the Customer
Let your customers help you understand where improvements can be made using surveys, analytics and more. They won't just benefit your customer, they'll benefit you to
Omnichannel
Your customers have access to communicate with you anyway they want through their smartphones. Can you say the same? Communicate with you customers, the way they want.
Work Anyway
Provide greater flexibility to your staff and to your business with easy and quick to deploy solutions that allow you to work anywhere there's an internet connection
Workforce Engagement
Gain insight into the needs of your agents, customers, and organisation to establish an effective resourcing strategy whilst driving optimal outcomes
CX, Automation & AI
Integrating intelligence and automation into the customer journey enables your processes and employees to provide a seamless and improved experience for all.
Future-proof
With modern cloud architecture, respond faster, expand easily, access innovations and add smart automation with platforms design with tomorrow in mind
Security & Compliance
Enjoy the peace of mind of built-in security features that drive security improvements through compliance with external assuanrce while streamlining your obligations.
How can CC360 help you?
CC360 offers a range of Cloud Contact Centres solutions designed to help businesses of any size, unify their customer and agent experiences across all communication channels (phone, email, messaging, and social channels). Our solutions help businesses delight their customers and agents with personalised experiences with solutions that continually evolve. Add to this our support and guidance, we can help your business define, optimise and achieve your communication goals, delivered at pace, right first time, using our proven SaBRE 360 approach.
Shape
We bring our years of industry expertise and work with you to understand where you are today, where you want to be and then establish options and routes to get there.
Build
Our term of experts will work closely with you to capture your requirements, create solutions for those requirements, then build and test to make sure it provides all your required services
Run
We deploy and migrate your organisation to the new services, fully managed by first class resources and service levels ensuring you new services work effortlessly so your organisation works effectively.
Evolve
We don't stand still, providing innovative cloud communication solutions that increase efficiency, enhance customer service, and improve collaboration, empowering organisations to thrive in the digital age
