top of page

Amazon Connect

Scalable, flexible, and cost-effective cloud contact centre solution by AWS

Independant Experts

Independent Experts

At Pace & Right First time

At Pace & Right First time

Full Lifecycle Management

Full Lifecycle Management

What is Amazon Connect?

Amazon Connect is a cloud-based contact centre service provided by Amazon Web Services (AWS) that enables businesses to set up and manage customer contact centres in the cloud. It offers a range of features, including omnichannel routing, interactive voice response (IVR), call analytics, and real-time and historical reporting. With pay-as-you-go pricing and seamless integration with other AWS services, Amazon Connect provides businesses with a flexible and scalable solution for their contact centre needs.

Amazon Connect Use Cases

Use Cases


Utilise natural language chatbots, Interactive Voice Response (IVR), and automated customer voice authentication.


Improve performance and lower your costs using powerful analytics tools, including visualisation, to make business decisions.

Task Management

Prioritise, assign, and track agent tasks to completion, including work in external applications to ensure customer issues are quickly resolved.

Web & Mobile Chat

Support customers on the web and on mobile. Implement native integration with Apple Business Chat.

bottom of page