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Do you know what you're paying for your existing Contact Centre Solution?

What are you paying for your contact centre

How much do you think Your Contact Centre solution actually costs?

Contact Centre


And do you think you're Getting Value for Money?


Let's take a look!


Telephone provider

First there's the Telephony provider who provides your telephone numbers...



Paying for inbound and outbound calls


and they bill you for the inbound and outbound calls you make and receive....




calls route to contact centre via ISDN or SIP

which then route to your contact centre via technology called ISDN (near end of life), or SIP trunks....


.... which are also billed for.


Calls route to contact centre

the calls then route to your contact centre techology....

....which decides who to route the call to.


.... and this equates to another bill!



Service Support Desk

And then there's the support wrap for elements of your contact centre solution, which may or may not include:

  • Problem solving;

  • Changes; and

  • Upgrades.


You guessed it! Yet, another bill!


So, how much does all that add up to?

Are you getting value for money for your contact centre solution?

To get a free estimation from us, why not get in touch? After all, as winner of the SME Northern Enterprise Award for Cloud Communication MSP of the Year 2023, it's proven, we know what we're talking about!




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