How much do you think Your Contact Centre solution actually costs?
And do you think you're Getting Value for Money?
Let's take a look!
First there's the Telephony provider who provides your telephone numbers...
and they bill you for the inbound and outbound calls you make and receive....
which then route to your contact centre via technology called ISDN (near end of life), or SIP trunks....
.... which are also billed for.
the calls then route to your contact centre techology....
....which decides who to route the call to.
.... and this equates to another bill!
And then there's the support wrap for elements of your contact centre solution, which may or may not include:
You guessed it! Yet, another bill!