What We Do.
We simplify the process of identifying, delivering and supporting your contact centre solutions
We've Seen a Problem.
Having delivered transformation in contact centres for many years, we became frustrated with:
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the length of time of the procurement processes
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the complexity of the solutions and long tie-ins with vendors who had over-promised and under-delivered
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the high cost of change and operational delivery
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resources lacking capacity and experience to deliver defined strategies against customer demands
And We've Fixed It.
The process of transforming your business can be simplified:
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delivered quicker
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delivered at a reduced cost
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supported without the headaches
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with resources that are experts in all things contact centre
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by driving your contact centre strategy for you
Our Approach.
We keep it simple and effective for our customers!
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Our specialist contact centre consultants complete an operational and technical assessment of your contact centre
- Our consultants then evaluate and analyse their findings
- They then provide a report based on these findings which include:
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An assessment of the 'As-Is'
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A view on the 'To-Be'
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A recommendation on the right solution to get you there.
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High-level costs, benefits and timescales
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We Assess...
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We go through onboarding where we confirm scope and the associated delivery plan, confirm costs and complete contract signature.
- We capture and sign off of the detailed requirements for the agreed scope and plan
- We configure and test the solution in line with the detailed requirements
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We provide the relevant training followed the migration of users to the new solution
We Deliver...
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We provide a number of free days a year for Professional Services support to help drive strategy planning etc
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We provide the business with access to PS support for non-BAU change
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We provide the business with access to PS support for the delivery of additional functionality which becomes available with free software upgrades
We Innovate...
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We provide a Service Desk service which is utilised to answer technical questions and raise faults with the communications service
- We provide BAU service that allows the business to raise changes to the configuration of the system
- We provide the business with MI and WFM Operational Support
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We provide monthly service reviews
We Support...
-
Our specialist contact centre consultants complete an operational and technical assessment of your contact centre
- Our consultants then evaluate and analyse their findings
- They then provide a report based on these findings which include:
-
An assessment of the 'As-Is'
-
A view on the 'To-Be'
-
A recommendation on the right solution to get you there.
-
High-level costs, benefits and timescales
-
We Assess
We Assess
-
We go through onboarding where we confirm scope and the associated delivery plan, confirm costs and complete contract signature.
- We capture and sign off of the detailed requirements for the agreed scope and plan
- We configure and test the solution in line with the detailed requirements
-
We provide the relevant training followed the migration of users to the new solution
We Deliver
-
We provide a number of free days a year for Professional Services support to help drive strategy planning etc
-
We provide the business with access to PS support for non-BAU change
-
We provide the business with access to PS support for the delivery of additional functionality which becomes available with free software upgrades
We Innovate
-
We provide a Service Desk service which is utilised to answer technical questions and raise faults with the communications service
- We provide BAU service that allows the business to raise changes to the configuration of the system
- We provide the business with MI and WFM Operational Support
-
We provide monthly service reviews
