What We Do.

We simplify the process of identifying, delivering and supporting your contact centre solutions

We've Seen a Problem.

Having delivered transformation in contact centres for many years, we became frustrated with:

  • the length of time of the procurement processes

  • the complexity of the solutions and long tie-ins with vendors who had over-promised and under-delivered

  • the high cost of change and operational delivery

  • resources lacking capacity and experience to deliver defined strategies against customer demands

And We've Fixed It.

The process of transforming your business can be simplified:

 

  • delivered quicker

  • delivered at a reduced cost

  • supported without the headaches

  • with resources that are experts in all things contact centre

  • by driving your contact centre strategy for you

Our Approach.

We keep it simple and effective for our customers!

  • Our specialist contact centre consultants complete an operational and technical assessment of your contact centre

  • Our consultants then evaluate and analyse their findings

  • ​They then provide a report based on these findings which include:
    • An assessment of the 'As-Is' ​

    • A view on the 'To-Be'

    • A recommendation on the right solution to get you there.

    • High-level costs, benefits and timescales

assess2.png

We Assess...

  • We go through onboarding where we confirm scope and the associated delivery plan, confirm costs and complete contract signature.

  • We capture and sign off of the detailed requirements for the agreed scope and plan

  • We configure and test the solution in line with the detailed requirements

  • We provide the relevant training followed the migration of users to the new solution

deliver2.png

We Deliver...

  • We provide a number of free days a year for Professional Services support to help drive strategy planning etc 

  • We provide the business with access to PS support for non-BAU change

  • We provide the business with access to PS support for the delivery of additional functionality which becomes available with free software upgrades

innov1.png

We Innovate...

  • We provide a Service Desk service which is utilised to answer technical questions and raise faults with the communications service

  • We provide BAU service that allows the business to raise changes to the configuration of the system

  • We provide the business with MI and WFM Operational Support

  • We provide monthly service reviews 

support1.png

We Support...

  • Our specialist contact centre consultants complete an operational and technical assessment of your contact centre

  • Our consultants then evaluate and analyse their findings

  • ​They then provide a report based on these findings which include:
    • An assessment of the 'As-Is' ​

    • A view on the 'To-Be'

    • A recommendation on the right solution to get you there.

    • High-level costs, benefits and timescales

assess2.png

We Assess

We Assess

  • We go through onboarding where we confirm scope and the associated delivery plan, confirm costs and complete contract signature.

  • We capture and sign off of the detailed requirements for the agreed scope and plan

  • We configure and test the solution in line with the detailed requirements

  • We provide the relevant training followed the migration of users to the new solution

deliver2.png

We Deliver

  • We provide a number of free days a year for Professional Services support to help drive strategy planning etc 

  • We provide the business with access to PS support for non-BAU change

  • We provide the business with access to PS support for the delivery of additional functionality which becomes available with free software upgrades

innov1.png

We Innovate

  • We provide a Service Desk service which is utilised to answer technical questions and raise faults with the communications service

  • We provide BAU service that allows the business to raise changes to the configuration of the system

  • We provide the business with MI and WFM Operational Support

  • We provide monthly service reviews 

support1.png

We Support