1. How many users do you have?
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Answer just 10 questions to get an estimate for your next cloud communication solution.
Back Office
Middle Office
Front Office
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Non-customer facing staff such as HR, Finance and IT
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Staff who engage in both customer-facing activities as well as back-end processing functions
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Customer-facing staff who deal with Sales and Services enquiries
2. What functionality do you...
...have?
...want?
Inbound Routing
Outbound Calling
IVR
Chat
SMS
Outbound Campaigns
Inbound/Outbound Blending
Workforce Management
Real-Time Reports
Historical Reporting
Performance Dashboards
Call Recording
Screen Recording
Quality Management
Call Back
ScreenShare
Voicebots
Chatbots
3. How many IVR's do you have?
4. How many queue's do you have?
5. Estimated annual call volume?
6. What % of calls are outbound?
7. What % of outbound calls are to mobile?
8. Who is/are your current provider(s)?
9. When are you planning on replacing your current solutions?
10. What is the current annual costs of your current solutions?( call mins, licences, support etc)
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These are used so customers can select the department they wish to speak to.
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Where customers are placed whilst waiting to be answered by an agent who can deal with their reason for calling
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Inbound and Outbound Calls
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ACD, Call Recording, Telco etc
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Consider licences, call costs, support, ISDNs etc
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