1. How many  users do you have?

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Answer just 10 questions to get an estimate for your next cloud communication solution.

Back Office

Middle Office

Front Office

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Non-customer facing staff such as HR, Finance and IT

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Staff who engage in both customer-facing activities as well as back-end processing functions

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Customer-facing  staff who deal with Sales and Services enquiries

2. What functionality do you...

...have?

...want?

Inbound Routing

Outbound Calling

IVR

Chat

SMS

Email

Outbound Campaigns

Inbound/Outbound Blending

Workforce Management

Real-Time Reports

Historical Reporting

Performance Dashboards

Call Recording

Screen Recording

Quality Management

Call Back

ScreenShare

Voicebots

Chatbots

3. How many IVR's do you have?

4. How many queue's do you have?

5. Estimated annual call volume?

6. What % of calls are outbound?

7. What % of outbound calls are to mobile?

8. Who is/are your current provider(s)?

9. When are you planning on replacing your current solutions?

10. What is the current annual costs of your current solutions?( call mins, licences, support etc)

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These are used so customers can select the department they wish to speak to.

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Where customers are placed whilst waiting to be answered by an agent who can deal with their reason for calling

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Inbound and Outbound Calls


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ACD, Call Recording, Telco etc

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Consider licences, call costs, support, ISDNs etc

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