Capabilities.
It's what we do!
Although assignments may have their similarities, they are never the same hence our pragmatic and hands-on approach. Our years of experience allows us to share knowledge, outcomes and lessons learnt without the need to start each engagement from scratch.
We have operated at all levels (from Business Analysts to Programme Directors, Technical Design and Architecture to interim CEO) for both private and public sector clients, across the world, from new business start-ups to major strategic transformations for established blue-chip businesses.
Take a look at some of the consultancy services we can help you with:
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Business Strategy & Transformation.
We are a practical consultancy with extensive business and technical knowledge. Our strategic experience across...
Unified Comms & Omni-channel
The way consumers of today wish to communicate has significantly changed over recent years due to...
Design, RFP & Procurement Services
Our multi-disciplined team are able to lead across all stages of the procurement process for...
Operational & Technical Audits
Our team have years of operational and technical experiences and have supported...
Programme & Project Management
Combining Prince 2, APM and other project management efficiencies etc. with a strong contact centre...
Operational Design & Support
Key to any successful operation is the support they are given. It’s all well and good having...
Service Design & Delivery
Our team have designed and delivered many service models across various sectors. Service can mean...
Business Architecture & Analysis
Our experience shows that you have to really understand how a contact centre works if...
Telephony, IVRs & Queues
The front door to your organisation: getting this right is fundamental to any business! Often...
UX & CX Design
Too often centres design their customer journeys only with the operation in mind. We can help cut...
Testing
Due to our specialists’ experience across so many technical deliveries, they can provide...
Training
Some of our associates have many years of experience in the contact centre industry. This experience allows...